What is the Certificate in Online and Telephone Counselling?

At a Glance

The Certificate in Online and Telephone Counselling is an 80-hour CPD course for qualified counsellors and psychotherapists (and trainees currently seeing clients) who want to develop the skills, confidence, and competence to work with clients online and by telephone. The course is mapped to the 2021 BACP competence framework and is NCPS Quality Checked.

Key facts

• 80 CPD hours — loggable with any UK professional body

• Fully online and self-paced — no fixed live sessions to attend; work through the course at a pace that suits your life

• Mapped to the 2021 BACP competence framework for online and telephone counselling

• NCPS Quality Checked — materials audited and approved

• Includes buddy work — opportunities to practise the work with someone of your own choosing

• Intake-based enrolment — limited places per intake, with a waiting list operating between intakes

• 30-day money-back guarantee — no questions asked

Why this exists

Most counselling courses don't cover online and telephone work in any real depth. But the reality of modern practice is that a significant proportion of therapy now happens online or by telephone — and ethical practice requires specific training in those modalities. This course closes the gap.

What you walk away with

• A certificate evidencing 80 CPD hours, suitable for professional body requirements

• The practical skills and frameworks to work safely and effectively with clients online and by telephone

• Confidence in your ethical and legal positioning when working remotely

• A demonstration of competence aligned with the BACP framework — recognised by professional bodies

Want to know more?

You can see full course details — including upcoming intake dates, current pricing, and the course handbook — at the Certificate in Online and Telephone Counselling page.

If you have a specific question we haven't answered here, email us at support@counsellingtutor.com — a real person will reply within 24 hours.