At a Glance
The course is mapped to the 2021 BACP competence framework for online and telephone counselling, NCPS Quality Checked, and built around real practical work — not just video-watching. It is delivered by Counselling Tutor, the largest UK provider of online and telephone counselling training, with over 40,000 practitioners trained in this specialism.
What's distinctive
A few things genuinely set this course apart from typical online counselling CPD.
Mapped to the 2021 BACP competence framework
The course is built around the BACP competence framework for online and telephone counselling — the most widely-recognised framework in the UK. This means your learning aligns directly with what BACP says good online practice should cover.
NCPS Quality Checked
The materials have been audited and approved by the National Counselling and Psychotherapy Society. Quality Checked status is a meaningful credibility signal in a sector where training quality varies widely.
Practical, not just informational
Most online counselling CPD stops at "now you know about working online." This course goes further. The buddy work component means you actively practise the work with someone of your own choosing — building, contracting, conducting, and reflecting on online sessions — before you take it into your own practice.
The largest UK provider
Counselling Tutor has trained over 40,000 practitioners in online and telephone counselling. After the COVID pandemic, CPCAB made our introductory online and telephone training available to all of their students so they could level up to best practice. The course you're considering here is the full certificate version of that body of work.
What members tell us
"This course is exactly what I needed to feel confident working online."
"I had been working online for years but the course filled in gaps I didn't know I had."
"Comprehensive, practical, and properly grounded in current ethical thinking."
Want to know more?
You can see full course details — including upcoming intake dates, current pricing, and the course handbook — at the Certificate in Online and Telephone Counselling page.
If you have a specific question we haven't answered here, email us at support@counsellingtutor.com — a real person will reply within 24 hours.
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