Online and Telephone Counselling Course — Course Overview

At a Glance

The Certificate in Online and Telephone Counselling is a CPD course designed for qualified counsellors and psychotherapists (or those in training and currently seeing clients) who want to develop the skills, confidence, and competence to work with clients online and by telephone. The course is mapped to the 2021 BACP competence framework for online and telephone counselling.

Who Is It For?

This course is designed for:

• Qualified counsellors and psychotherapists who want to offer online or telephone sessions
• Practitioners already working online who want a recognised qualification in this area
• Trainees who are currently seeing clients and want to prepare for remote practice

To enrol, you need to:

• Hold a diploma-level counselling or psychotherapy qualification (or equivalent), or be working towards one and currently seeing clients
• Be a member of a professional body, working within an ethical framework
• Attend regular supervision and undertake CPD as required by your professional body
• Have a computer with a reliable internet connection for the duration of the course
• Be ready to commit to approximately 80 hours of flexible online learning, including buddy work and practical exercises

What Does the Course Cover?

The course provides comprehensive training in online and telephone counselling, covering the practical, ethical, and clinical skills needed to work remotely with clients. Key areas include:

• Setting up a safe and professional online counselling environment
• Working therapeutically via video, telephone, and text-based modalities
• Ethical and legal considerations specific to online practice
• Managing risk and safeguarding in remote settings
• Technology, platforms, and data protection
• Buddy work and practical exercises to build confidence

Professional Alignment

• Mapped to the 2021 BACP competence framework for online and telephone counselling
• Awarded NCPS Quality Checked Training recognition
• CPD certificates accepted by many international regulatory bodies

How Is It Delivered?

• Fully online and self-paced — no fixed live sessions to attend
• 80 hours of guided learning including video lectures, practical exercises, and buddy work
• Study at your own pace around your existing commitments
• Access to a private course learning community

Time Commitment

• Total learning time: 80 hours
• Study pace: flexible — work through the course at a pace that suits you
• Buddy work and practical exercises are included and completed at times that suit you and your study partner

Certification

• A certificate evidencing 80 hours of CPD, suitable for professional body requirements
• Demonstrates competence in online and telephone counselling in line with the BACP framework

Fees and Payment

For current pricing and payment options, visit the course page linked below or contact our support team.

All courses come with a 30-day money-back guarantee.

How Do I Find Out More or Enrol?

Visit the course page for full details, pricing, and to enrol:

Online and Telephone Counselling Course — course page

Frequently Asked Questions

Q: Is this course fully online?

A: Yes. The entire course is delivered online and can be completed at your own pace. There are no fixed live sessions to attend.

Q: Do I need to be fully qualified?

A: You need to hold a diploma-level qualification or be working towards one and currently seeing clients.

Q: How long do I have to complete the course?

A: The course is flexible and self-paced. Contact our support team or visit the course page for details on access duration.

Q: Is this course recognised by BACP?

A: The course is mapped to the 2021 BACP competence framework for online and telephone counselling and has been awarded NCPS Quality Checked Training recognition.

Still Need Help?

Our support team is always on hand if you get stuck.

Email us at support@counsellingtutor.com and we will be happy to help.