What if I change my mind — is there a refund?

At a Glance

There is a 30-day, 100% money-back guarantee. If within your first 30 days you decide the course isn't right for you — for any reason — you receive a full refund. No questions, no forms, no friction.

How the guarantee works

If you enrol and want to step away within 30 days of your enrolment date, email support@counsellingtutor.com and we will process a full refund. You don't need to justify the decision.

We would rather you have your money back than feel stuck in a course that isn't serving you.

Why we offer this

Choosing a CPD course is a significant decision — financially and professionally. The guarantee removes the cost of being wrong. It also reflects the confidence built up over many intakes and consistent feedback: the vast majority of members who enrol stay, complete the course, and recommend it to colleagues.

After 30 days

After the 30-day window, refund requests are considered case by case. If something significant happens — illness, bereavement, family circumstances — please speak to the team. There is usually a way forward that doesn't involve giving up.

Pausing rather than refunding

Because the course is fully self-paced, there is rarely a need to "pause" in the way you might with a course that has fixed live sessions. If life gets in the way, the materials are simply waiting for you when you come back. The course doesn't move on without you.

Want to know more?

You can see full course details — including upcoming intake dates, current pricing, and the course handbook — at the Certificate in Online and Telephone Counselling page.

If you have a specific question we haven't answered here, email us at support@counsellingtutor.com — a real person will reply within 24 hours.