How Do I Reset or Recover My Password?

At a Glance

If you have forgotten your password or did not receive one when you signed up, you can reset it in a few steps. You can also change your password at any time from within your account.

Forgotten Your Password?

Use the Forgot Password link on the login page. Here is how:

1. Go to the login page: counsellingtutor.com/login
2. Select the portal for the product you are trying to access (e.g. Student Library, Counsellor CPD Library, or a course).
3. Click "Forgot Password" — you will find this near the password field.
4. Enter your email address — use the same email you registered with.
5. Check your inbox — a reset email will be sent to you. If you do not see it, check your spam or junk folder.
6. Follow the link in the email to set a new password.

No Password in Your Welcome Email?

If you received your account access email but it did not include a password, please contact us at support@counsellingtutor.com and we will sort this out for you right away.

Want to Change Your Password?

If you are already logged in and would like to update your password:

1. Log in to your account.
2. Go to My Account.
3. Select Change Your Password.
4. Enter your current password, then choose a new one and save.

If the Forgot Password email did not arrive (and it is not in spam), or if you need a reminder of which email address you used to register, get in touch and we will help you get back in.

Still Need Help?

Our support team is always on hand if you get stuck.

Email us at support@counsellingtutor.com and we will be happy to help.