How Do I Access My Course After Purchasing?

At a Glance

After purchasing a course, you will receive a welcome email containing your login details and a link to access your course. If you have not received this email, check your spam folder or contact us.

Step 1 — Use the Link in Your Welcome Email

After completing your purchase, a welcome email is sent to the address you used at checkout. This email contains your username, password, and a direct link to your course.

• Click the course link in your welcome email to go straight to your course login page.
• Enter the username and password provided in the same email.
• If you do not see the email, check your spam or junk folder.

Step 2 — Alternatively, Log In via the Website

If you cannot find your welcome email, you can also log in directly:

1. Go to counsellingtutor.com/login
2. Select your course from the portal options.
3. Enter the email address you used when purchasing, along with the password from your welcome email.

I Haven't Received My Welcome Email

If your welcome email has not arrived within a few minutes of purchase:

1. Check your spam or junk folder and mark the email as Not Spam if you find it there.
2. Make sure you are checking the correct email address — the one you used at checkout.
3. Your email address may have been previously opted out of receiving emails from us. If you suspect this is the case, please email us at nologin@counsellingtutor.com and we will get your access sorted straight away.

Still Need Help?

Our support team is always on hand if you get stuck.

Email us at support@counsellingtutor.com and we will be happy to help.