I've Purchased But Haven't Received My Welcome Email

At a Glance

After purchasing, your welcome email — containing your login link, username, and password — is usually sent within a few minutes. If it has not arrived, try the steps below. If you have already tried these steps, please email us directly at nologin@counsellingtutor.com and we will send your login details manually.

Things to Try First

• Check your spam or junk folder — our emails occasionally land there. If you find it, mark it as Not Spam so future emails reach you.

• Check you are using the right email address — look at your payment confirmation or bank statement to confirm which address you used at checkout.

• Try the Forgot Password link — visit counsellingtutor.com/login, click Forgot Password, and enter the email address you purchased with. A reset link will be sent to you.

Still Not Working?

If you have tried all of the above and still cannot access your account, the most likely cause is an email delivery problem on our side. Either the email is not reaching your inbox, or your address has been removed from our mailing list — something our system does automatically when an address has had no activity for a while.

Once an address has been removed, our system blocks everything sent to it, including the emails you actually need, such as your login details. Nothing you have done causes this, and it does not mean you unsubscribed. It does mean the details have to be sent to you manually by a member of our team.

Please email us at nologin@counsellingtutor.com and we will get your login details sent to you within 24 hours.

This address is monitored specifically for login and access issues so your request will be picked up promptly.

Related Articles

If your welcome email still has not arrived, one of these may be the quicker route:

• The email may be in spam — I'm Not Receiving Emails From Counselling Tutor — Whitelisting Guide

• You have an account but no password — How Do I Reset or Recover My Password?

• You have login details but they are not working — I Can't Log In — Troubleshooting Access Issues

Still Need Help?

Our support team is always on hand if you get stuck.

Email us at support@counsellingtutor.com and we will be happy to help.